Frequently Asked Questions
Below we have listed to most common questions we get asked by our customers.
About Our Products
What are your products made of?
Our kitchens and wardrobes feature solid carcasses made out of the material of choice for quality European kitchens and wardrobes. The EN312 conform P5 boards feature low emission export quality - keeping concerning formaldehyde emissions out of your home.
BIS Certified
Certified as per Bureau of Indian Standards.
100% Natural Wood
Board with no metal impurities.
E1 Emission Standard
Low formaldehyde emissions according to European Standards.
You can choose from a number of finishing options, amongst others laminate, veneer, acrylic, Duco, PU or CNC+PU/Duco finish. Explore additional options here.
Why do we produce furniture in EN312 P5 boards and not MDF or HDHMR?
ISTO Furniture uses EN 312 P5 boards instead of MDF or HDHMR because they are certified for load-bearing applications in humid conditions, making them ideal for kitchens and wardrobes. Compared to HMR boards, P5 boards absorb 42% less moisture and pass a two-hour boiling water test, ensuring long-term stability and durability. They also offer superior screw-holding strength, termite and borer resistance, and E1-grade low-formaldehyde emissions, all backed by a 12-year warranty. In contrast, MDF swells in moisture, while HDHMR—though better—still falls short in bonding strength, water resistance, and longevity. In short, P5 boards combine strength, resilience, safety, and finish quality, perfectly matching ISTO Furniture’s premium standards.
What site work is required?
Our kitchens and wardrobes are pre-build and assembled in our vertically integrated factory in Delhi NCR. Our products are dry fit, no dusty milling, drilling or grinding on site is required.
Our logistics team packs products safely assuring no damages occur during transportation. Our professional and trained service team installs swiftly with minimal disturbance - keeping the site clean.
How Customizable Is "custom-made" really?
Since we build our furniture from scratch, every element is meticulously crafted and quality-controlled. We're highly flexible with special requests, tailoring each piece of furniture to precise measurements, materials, and design aesthetics. Standard measurements and materials are not a constraint; you can choose from a wide range of colors, materials, and designs.
Can I Purchase Kitchen Worktops from You?
Currently, we do not offer worktops to customers in-house. For guidance on worktop choices and recommended suppliers, consult your kitchen designer and we will direct you to our worktop partner.
Can I Order Kitchen Appliances and Sinks from ISTO Furniture?
Yes we offer Sinks and Appliances upon request. Approach our sales and service colleagues for more information.
Are your kitchens designed according to Vaastu?
We have extensive experience in designing Vaastu compliant kitchens. Simply let us know that you want your kitchen designed according to Vaastu and we will incorporate it in our design.
Order and Prices
How Much Does a Bespoke Kitchen from ISTO Furniture Cost?
For an approximate estimate of our kitchens, please reach out to our sales and design staff. As a rough estimate, kitchens start at 2500 INR/sqft.
As each kitchen is unique, the price depends on factors like kitchen size, finish, the number of cabinets, and your choice of cabinet interiors.
How Does Payment Work?
For kitchens and wardrobes that are planned individually, we follow a 10-40-40-10 model:
- 10% token advance before we provide final design drawings
- 40% advance upon order confirmation
- 40% before dispatch
- 10% upon completion.
Office furniture and loose furniture items follow a 50-50 model.
- 50% advance upon order confirmation
- 50% before dispatch.
Showrooms and Installers
Do You Have A Showroom?
Yes! Our exclusive Showroom is located in our vertically integrated facility in Faridabad, Haryana. Visits are by appointment through your designated kitchen designer.
The Showroom is conveniently located at Mewla Maharajpur Metro station.
Which Areas Of India Do You Serve?
Currently, our skilled and professionally trained service team is serving clients in Haryana, Delhi and Uttar Pradesh. When enquiring projects abroad or in different regions of India, kindly reach out to our service team for additional information.
Do You Make Home Visits?
Upon confirmation of your order, our carpenters will take final measurements in your premises.
Delivery and Installation
What Is the Delivery Time?
You'll receive an exact delivery date upon order placement and confirmation. The typical delivery time is 45 days. We take full responsibility for kitchen delivery and provide insurance during transportation.
How Is the Kitchen Delivered?
Our kitchens are delivered pre-assembled directly to your home. We handle the delivery, shipping, insurance and assembly.
What Is the Warranty Period?
The Warranty Period depends on the specifications of your kitchen. As an example, EN312 P5 boards used for kitchen and wardrobes come with a 12 year warranty. Blum hardware if specified is offering a lifetime warranty. For more information, kindly approach our Sales and Service staff.