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Frequently Asked Questions
Below we have listed to most common questions we get asked by our customers.
About Our Products
What are your products made of?
Our kitchens and wardrobes feature solid carcasses made out of the material of choice for quality European kitchens and wardrobes. The EN312 conform P5 boards feature low emission export quality - keeping concerning formaldehyde emissions out of your home.
We have compiled blog articles comparing substrate boards, allowing you to easily compare available options in the market: Blog - Choosing the right substrate board for furniture
You can choose from a number of finishing options, amongst others laminate, veneer, acrylic, Duco, PU or CNC+PU/Duco finish. Explore additional options here and get a deep-dive into how to select the right option for you in our blog: Blog - Shutter finishes
Why do we produce furniture in EN312 P5 boards and not MDF or HDHMR?
ISTO Furniture uses EN 312 P5 boards instead of MDF or HDHMR because they are certified for load-bearing applications in humid conditions, making them ideal for kitchens and wardrobes. Compared to HMR boards, EN312 P5 boards absorb 42% less moisture and pass a two-hour boiling water test, ensuring long-term stability and durability. They also offer superior screw-holding strength, termite and borer resistance, and E1-grade low-formaldehyde emissions, all backed by a 12-year warranty. In contrast, MDF swells in moisture, while HDHMR—though better—still falls short in bonding strength, water resistance, and longevity. In short, EN312 P5 boards combine strength, resilience, safety, and finish quality, perfectly matching ISTO Furniture’s premium standards.
We have compiled blog articles comparing substrate boards, allowing you to easily compare available options in the market: Blog - Choosing the right substrate board for furniture
From left to right: HDHMR after boiling, HDHMR new, EN312 P5 after boiling, EN312 P5 new.
What site work is required?
Our kitchens and wardrobes are pre-build and assembled in our vertically integrated factory in Delhi NCR. Our products are dry fit, no dusty milling, drilling or grinding on site is required.
Our logistics team packs products safely assuring no damages occur during transportation. Our professional and trained service team installs swiftly with minimal disturbance - keeping the site clean.
Our in-house installation team takes care of flawless executing on site.
How Customizable Is "custom-made" really?
Since we build our furniture from scratch, every element is meticulously crafted and quality-controlled. We're highly flexible with special requests, tailoring each piece of furniture to precise measurements, materials, and design aesthetics. Standard measurements and materials are not a constraint; you can choose from a wide range of colors, materials, and designs.
Can I Purchase Kitchen Worktops from You?
We offer a variety of kitchen worktops. From stone finishes to Solid (Hanex, Corian etc) or Laminated surfaces, we offer you a complete selection.
Can I Order Kitchen Appliances and Sinks from ISTO Furniture?
Yes we offer Sinks and Appliances upon request. Approach our sales and service colleagues for more information.
Are your kitchens designed according to Vaastu?
We have extensive experience in designing Vaastu compliant kitchens. Simply let us know that you want your kitchen designed according to Vaastu and we will incorporate it in our design.
Order and Prices
How Much Does a Bespoke Kitchen from ISTO Furniture Cost?
For an approximate estimate of our kitchens, please reach out to our sales and design staff. As a rough estimate, wardrobes start at 1500 INR/sqft while kitchens start at 2300 INR/sqft.
As each kitchen is unique, the price depends on factors like kitchen size, finish, the number of cabinets, and your choice of hardware.
How Does Payment Work?
We follow a typical 60-40 model:
- 60% advance upon order confirmation
- 40% before dispatch
Showrooms and Installers
Do You Have A Showroom?
Yes! Our exclusive Showroom is located in our vertically integrated facility in NCR. Visits are by appointment through your designated kitchen designer Monday-Saturday.
The Showroom is conveniently located at Mewla Maharajpur Metro station Faridabad right on NH19.
Which Areas Of India Do You Serve?
Our skilled and professionally trained service team is serving clients pan India. When enquiring projects abroad or outside Delhi NCR, kindly reach out to our service team for additional information.
Do You Make Home Visits?
Upon confirmation of your order and paying a token advance, our carpenters will take final measurements in your premises.
Delivery and Installation
What Is the Delivery Time?
You'll receive an exact delivery date upon order placement and confirmation. The typical delivery time is 45 days. We take full responsibility for kitchen delivery and provide insurance during transportation.
How Is the Kitchen Delivered?
Our kitchens are delivered pre-assembled directly to your home. We handle the delivery, shipping, insurance and assembly.
What Is the Warranty Period?
The Warranty Period depends on the specifications of your kitchen. As an example, EN312 P5 boards used for kitchen and wardrobes come with a 5 year warranty. Blum hardware if specified is offering a lifetime warranty. For more information, kindly approach our Sales and Service staff.