Key Objectives of the Role
- Ensure smooth end-to-end operational execution of furniture and interior projects
- Improve production efficiency and delivery timelines
- Reduce operational losses, wastage, delays, and rework
- Maintain quality and process compliance
- Build scalable SOP-driven operational systems
- Ensure effective manpower utilization
- Maintain operational reporting and KPI tracking
- Support company profitability through operational excellence
Key Responsibilities
1. Planning and Operations
- Add Bill of Materials (BOM) provided by design department
- Schedule Manufacturing Orders ensuring production schedules are aligned with project timelines
- Monitor production output, bottlenecks, and machine utilization
- Coordinate with Production Manager and supervisors to ensure workflow efficiency
- Ensure optimal utilization of labor, machinery, and raw materials
- Reduce rework, wastage, and downtime
- Monitor capacity planning and production forecasting
- Improve factory productivity and operational discipline
2. Project Execution Coordination
- Coordinate execution of furniture and interior projects from order confirmation to final delivery
- Ensure timelines are tracked and achieved
- Coordinate with Sales, Design, and Site teams
- Conduct project review meetings and status tracking
- Ensure readiness of materials and production before dispatch
- Resolve execution bottlenecks proactively
- Monitor installation progress and site execution quality
- Ensure customer commitments are fulfilled operationally
3. Procurement & Vendor Coordination
- Coordinate with procurement for material planning and stock availability
- Ensure timely availability of boards, laminates, hardware, upholstery, fittings, and accessories
- Lead vendor development and performance monitoring
- Track lead times and vendor delivery performance
- Reduce procurement-related delays impacting production
- Support negotiation initiatives for operational efficiency
4. Inventory & Warehouse Management
- Monitor inventory movement, stock availability and accuracy
- Ensure proper storage systems and warehouse organization
- Reduce dead stock and material losses
- Ensure FIFO implementation where applicable
- Coordinate stock audits and reconciliation
- Monitor inward and outward material movement
- Improve warehouse efficiency and dispatch accuracy
5. Quality Control & Compliance
- Ensure adherence to quality standards throughout manufacturing and installation
- Coordinate quality inspections during production and dispatch
- Analyze recurring quality issues and implement corrective actions
- Monitor customer complaints and implement resolution systems
- Ensure SOP compliance across departments
- Support continuous improvement initiatives
- Maintain operational documentation and records
6. Logistics & Dispatch Coordination
- Plan and coordinate dispatch schedules
- Ensure timely delivery to project sites and customers
- Coordinate transportation vendors and logistics partners
- Optimize dispatch planning and transportation costs
- Ensure proper packaging and loading procedures
- Monitor installation material completeness before dispatch
7. Team Leadership & Workforce Management
- Supervise operational staff, supervisors, and coordinators
- Establish accountability systems and performance monitoring
- Conduct manpower planning and workforce allocation
- Train teams on SOPs, quality standards, and operational processes
- Promote operational discipline and workplace safety
- Build a culture of ownership and continuous improvement
8. Systems, Reporting & Process Improvement
- Implement and improve operational SOPs
- Ensure operational data accuracy in ERP systems such as Odoo
- Generate MIS reports and KPI dashboards
-
Track:
- Production efficiency
- On-time delivery
- Material wastage
- Rework percentage
- Installation completion rates
- Customer complaints
- Inventory accuracy
- Identify operational inefficiencies and implement improvements
- Drive automation and process optimization initiatives
Required Qualifications
Bachelor’s Degree in:
- Operations Management
- Industrial Engineering
- Mechanical Engineering
- Production Engineering
- Supply Chain Management
- Business Administration
- or related field
Preferred:
- MBA in Operations or Supply Chain Management
Fluent in English and Hindi
Required Experience
-
7–15 years of relevant experience in:
- Modular furniture manufacturing
- Interior fit-out operations
- Furniture production
- Turnkey project execution
- Factory operations management
Preferred Industry Experience in CADCAM integrated setups for:
- Modular furniture
- Commercial interiors
- Retail fixtures
- Hospitality furniture
- Custom manufacturing
Operational Skills
- Production planning
- Capacity management
- Supply chain coordination
- Inventory management
- Vendor management
- Process optimization
- Quality management
- Project coordination
Technical Skills
- ERP systems knowledge (preferably Odoo)
- Understanding of furniture manufacturing processes
-
Knowledge of:
- Boards and laminates
- Hardware and fittings
- Upholstery processes
- CNC operations
- Modular furniture systems
- MS Excel and reporting proficiency
Leadership Skills
- Team management
- Decision making
- Problem solving
- Negotiation
- Cross-functional coordination
- Time management
- Execution focus
- Accountability
Preferred Candidate Profile
The ideal candidate should be:
- Highly organized and process-driven
- Strong in execution and follow-up
- Commercially aware and cost-conscious
- Comfortable managing factory and site operations
- Able to work under tight deadlines
- Detail-oriented with strong operational discipline
- Hands-on and solution-oriented
- Experienced in fast-paced manufacturing environments
Working Relationships
The Operations Manager will work closely with:
- Managing Director
- Production Manager
-
Quality Manager
- Sales Team
- Design Team
- Accounts Department
- Site Supervisors
- Installation Teams
- External Vendors & Logistics Partners
- Human Resources
- Clients